Span Panel

Sunniva Solar LLC - Return Policy

Last updated: 8/30/2023

Thank you for choosing Sunniva Solar LLC ("Company," "we," "us," or "our") for your solar and shade solution needs. We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free return process. This Return Policy outlines the guidelines for returning products purchased from us.

1. Eligibility for Returns

We accept returns for products purchased directly from Sunniva Solar LLC according to the following conditions:

• The return must be initiated within 14 days from the date of product arrival.
• The product must be unused, undamaged, and in its original packaging.
• Proof of purchase (order number, receipt, or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or modified.
• Products with missing parts, accessories, or packaging.
• Custom-made or personalized products.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at landensill@sunnivasol.com to request a Return Merchandise Authorization (RMA) number.
• Pack the product securely in its original packaging, including all accessories and documentation.
• Clearly mark the RMA number on the outside of the package.
• Ship the package to the address provided by our customer support team.

4. Return Shipping

The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable shipping method and purchasing insurance for valuable items, as we cannot be held responsible for items lost or damaged during transit.

5. Inspection and Refund

Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy. If the return is approved, we will process a refund to the original payment method within [number] business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

6. Warranty Replacements

If your product is damaged or defective, please refer to our Warranty Policy for information on how to request a replacement or repair.

7. Contact Us

If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact our customer support team at [customer support email].

8. Changes to this Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the beginning of the policy indicates the latest revision.

By making a purchase from Sunniva Solar LLC, you acknowledge that you have read, understood, and agreed to this Return Policy.