Discover our innovative Ridge Shade Kit, a modern twist on outdoor comfort. With its sleek new hardware and contemporary design, it's the perfect addition to create a stylish and inviting oasis in your outdoor space.
For financing options, please book a financing consultation to explore flexible payment solutions tailored to your needs.
Ridge Shade Kit
Discover the epitome of convenience and aesthetics with our "Just Shade" kit – a DIY pergola masterpiece. Available in a range of sizes, this kit offers a tailored solution to match any outdoor space, empowering you to create your ideal shaded retreat.
Sunniva Solar LLC - Return Policy
Last updated: 8/30/2023
Thank you for choosing Sunniva Solar LLC ("Company," "we," "us," or "our") for your solar and shade solution needs. We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free return process. This Return Policy outlines the guidelines for returning products purchased from us.
1. Eligibility for Returns
We accept returns for products purchased directly from Sunniva Solar LLC according to the following conditions:
- The return must be initiated within 14 days from the date of product arrival.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (order number, receipt, or invoice) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or modified.
- Products with missing parts, accessories, or packaging.
- Custom-made or personalized products.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Clearly mark the RMA number on the outside of the package.
- Ship the package to the address provided by our customer support team.
4. Return Shipping
The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable shipping method and purchasing insurance for valuable items, as we cannot be held responsible for items lost or damaged during transit.
5. Inspection and Refund
Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy. If the return is approved, we will process a refund to the original payment method within [number] business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
6. Warranty Replacements
If your product is damaged or defective, please refer to our Warranty Policy for information on how to request a replacement or repair.
7. Contact Us
If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact our customer support team at [customer support email].
8. Changes to this Return Policy
We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the beginning of the policy indicates the latest revision.
By making a purchase from Sunniva Solar LLC, you acknowledge that you have read, understood, and agreed to this Return Policy.
Sunniva Solar LLC - Shipping Policy
Last updated: 8/30/2023
Thank you for choosing Sunniva Solar LLC ("Company," "we," "us," or "our") for your solar and shade solution needs. We are dedicated to providing you with high-quality products and ensuring a smooth shipping experience. This Shipping Policy outlines our shipping practices and timelines.
1. Shipping Locations
We currently offer shipping to addresses within the continental United States. Unfortunately, we do not ship to international destinations, P.O. boxes, APO/FPO addresses, or U.S. territories.
2. Shipping Timelines
We understand the importance of receiving your products promptly. Depending on the product and product availability, our goal is to get the product to you as soon as possible. Most products are expected to be delivered within an estimated time frame of 3 to 4 weeks. Please note that certain factors, such as product availability, shipping method, and your location, may affect delivery times.
3. Shipping Methods
We utilize a range of reliable shipping methods to ensure your products are delivered safely and efficiently. The specific shipping method for your order will be determined based on the product, size, weight, and delivery location.
4. Order Processing
Upon placing an order, our team will process and prepare your shipment for dispatch. You will receive a confirmation email with your order details and tracking information once your order is shipped.
5. Tracking Information
We provide tracking information for all shipped orders. You can track your order's progress and estimated delivery date using the tracking number provided in your confirmation email.
6. Multiple Shipments
In some cases, your order may consist of multiple items that are shipped separately due to product availability or other factors. If your order is being shipped in multiple shipments, you will receive separate tracking information for each shipment.
7. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase.
8. Shipping Delays
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather events, transportation delays, or other factors beyond our control may lead to shipping delays. We appreciate your understanding in such situations.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer support team at email@example.com.
10. Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the beginning of the policy indicates the latest revision.
By making a purchase from Sunniva Solar LLC, you acknowledge that you have read, understood, and agreed to this Shipping Policy.